Rancang Bangun Index Kepuasan Masyarakat Layanan Publik Dengan Menggunakan Metode Prototype Pada Kanwil Kementerian Agama Provinsi Sumatra Selatan

Abstract

The Ministry of Religion of the Province of South Sumatra in the part of community service by the authorities is still often found. It is hoped that the government can continue to improve service quality. One of the efforts to improve the quality of public services, it is demanded to be mandated in the Law of the Republic of Indonesia Number 25 of 2000 concerning the National Development Program (PROPENAS), needs to be compiled an index of public satisfaction as a benchmark to improve service quality. The purpose of this study was to study the Public Satisfaction Index of Public Services at the Regional Office of the Department of Religion in the Province of South Sumatra. This research is a survey research, data collection process and data analysis using descriptive methods using percentages and percentage intervals. The results of this study indicate that the Public Satisfaction Index of Public Services in the Regional Office of the Ministry of Religion of the Province of South Sumatra, which contains indicators that discuss service procedures, services and accuracy of bureaucratic implementation. This is based on data from respondents, and can be seen from the calculation of the final value of the Community Satisfaction Index for Population Service services and the civil registry of Pesawaran Regency in public services is quite satisfactory